Natalie Ceeney
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Complain about mis-sold PPI, urges ombudsman

The banking industry has abandoned a legal fight over the mis-selling of payment protection insurance (PPI).

The British Bankers' Association, which fought the case, said it would not appeal after losing a court challenge against new rules on mis-selling.

Barclays Bank said it had set aside £1bn to pay compensation, HSBC £269m, while RBS said it too would not contest the court ruling.

Natalie Ceeney is chief financial ombudsman and she urged people who believed they had been mis-sold PPI to complain.