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HMRC's chief apologises for poor performance

The head of the tax office, Her Majesty's Revenue and Customs, has apologised to customers after admitting its service "simply wasn't good enough".

Mike Clasper said: "We are not happy with our performance in 2010."

It comes after a damning report by MPs identified a series of failings at HMRC including unanswered phone calls and letters.

Joe Lynam reports.

  • 30 Jul 2011
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