Phone call
Media playback is unsupported on your device

Cheapest gas and electricity deals 'ignored'

Energy companies are not always offering the cheapest deals to customers wishing to switch supplier, a consumer group has claimed.

Staff failed to outline the cheapest tariffs available in a third of all calls made during a small test sample by the consumers' association Which?

Simon Gompertz reports.

Go to next video: Huhne to 'get tough' on energy