A British Gas bill
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Changing bill structure does not help, says consumer

British Gas has promised to simplify its energy tariffs and provide a more transparent billing system.

It comes after the company admitted it had lost the trust of its customers.

Fiona Leslie, a British Gas customer from Newcastle Upon Tyne, told Radio 5 live that the announcement did nothing to help those who use prepayment meters, adding that the choice is still between heating or eating.

To hear or watch other 5 live interviews, please visit the best bits page.