Direct Line and Churchill fined for file tampering
Insurance firms Direct Line and Churchill have been fined £2.17m for tampering with customer complaint files before submitting them to the Financial Services Authority (FSA).
The FSA said the changes were "minor" and had not affected customers.
However, it said the action was still a serious breach of its rules.
The BBC's Simon Gompertz reports.
18 Jan 2012
- From the section Business