Ulster Bank's chief executive Jim Brown
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Ulster Bank CEO acknowledges 'inconvenience'

The Ulster Bank has announced details of a compensation scheme for customers who were affected by a major computer failure over the summer.

It will reimburse all of what it terms "out-of-pocket expenses" resulting from the major disruption which affected thousands of customers.

Chief Executive Jim Brown said the bank would reassure customers that their credit ratings remain "whole" and recognise inconvenience to customers by waiving fees and making payments of up to £100.

  • 31 Aug 2012
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