Actor demonstrating receiving a cold call
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PPI unwanted sales calls and texts

The UK's banking industry faces a monumental bill for the past mis-selling of payment protection insurance (PPI).

There is a new growth in claims management companies and unregulated claims handlers.

Many of these companies contact customers by texts, emails or phone calls, claiming they are in line for a big PPI payment.

BBC Newsnight's Joe Lynam reports.

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