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'Rip-off' payday loan broker warning

Consumers are being warned to be wary of "rip-off" payday middlemen, after the NatWest bank reported that it is receiving hundreds of new complaints every day.

During July and August, NatWest was receiving up to 640 complaints daily.

The money is being taken by payday loan middlemen, although customers are often unaware they have authorised a payment.

The BBC's Simon Gompertz explained how unsuspecting consumers are falling victim to unscrupulous loan brokers.

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