RBS London Headquarters
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RBS fined £56m over problems with a software upgrade

Royal Bank of Scotland (RBS) has been fined £56m by regulators after a 2012 software issue left millions of customers unable to access accounts.

RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade.

The Financial Conduct Authority fined RBS £42m, and the Prudential Regulation Authority fined the bank £14m.

Kamal Ahmed reports.

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