NHS complaints system is failing patients, say MPs
The system for dealing with NHS complaints in England is failing patients and needs an overhaul, according to a committee of MPs.
The health select committee says a "more open culture" is needed when handling complaints, and criticises the Health Ombudsman's role as too narrow.
The cross-party group says too few complaints are officially investigated by the ombudsman.
Dominic Hughes reports.
28 Jun 2011
- From the section Health