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NHS complaints system is failing patients, say MPs

The system for dealing with NHS complaints in England is failing patients and needs an overhaul, according to a committee of MPs.

The health select committee says a "more open culture" is needed when handling complaints, and criticises the Health Ombudsman's role as too narrow.

The cross-party group says too few complaints are officially investigated by the ombudsman.

Dominic Hughes reports.

  • 28 Jun 2011
  • From the section Health
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