NHS England's Director of Patient Experience Neil Churchill
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NHS online patient feedback reviews open to abuse

The NHS has removed all but one of 653 patient reviews of a healthcare trust from its website, after BBC Newsnight found the system was open to abuse.

Newsnight found that last year, 49% of patient reviews - 105 of 216 - about Nottinghamshire Healthcare Trust on NHS Choices had come from staff accounts.

NHS England's Director of Patient Experience, Neil Churchill, said the "vast majority" of reviews were from patients and carers.

  • 18 Mar 2014
  • From the section Health
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