Clipboard and pen
Media playback is unsupported on your device

HealthWatch: Public complaints 'improve services'

Complaints should be welcomed as they help improve public services, according to HealthWatch.

It comes after a cross-party committee of MPs said the lessons could be learned from the Stafford Hospital scandal, in which concerns from staff and patients were ignored.

Anna Bradley, the chair of HealthWatch England, told BBC Radio 5 live's Morning Reports that managers in other sectors would recognise that complaints were "gold dust".

A government spokesman said the "tragic events" at Mid-Staffordshire were a turning point and the NHS was "committed" to improving services and creating an open culture where complaints were listened to.

  • 14 Apr 2014
Go to next video: Stafford Hospital trust to be axed