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Phone consultations do not cut GP surgery workloads

A major study suggests the workload of GPs' surgeries is increased by patients telephoning for advice instead of having a face-to-face appointment.

The British Medical Association says the research from the University of Exeter Medical School shows that telephone consultations can lead to more people needing a second consultation.

Jane Dreaper reports.

  • 04 Aug 2014
  • From the section Health
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