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NHS complaints investigations inadequate, says review

The NHS in England has been severely criticised for the way it investigates allegations of avoidable harm and deaths.

A review by the Parliamentary and Health Service Ombudsman found that four out of every ten internal investigations it re-examined were inadequate and some were described as appalling.

The BBC's health correspondent Jane Dreaper reports.

  • 07 Feb 2015
  • From the section Health
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