Ofgem: Npower breached doorstep and phone sales rules
Ofgem has announced it has imposed a £3.5m penalty on Npower for breaking rules on doorstep and over-the-phone selling.
Sarah Harrison, Ofgem's head of enforcement, told the Today programme: "We found Npower in breach of Ofgem's rules governing energy sales.
"The company has done the right thing by accepting this finding and by repaying some of its most vulnerable customers.
"The most serious failing was, when on the doorstep, that the company was not providing information to customers to enable them to make a fair choice."
First broadcast on the Today programme on Friday 20 December.
20 Dec 2013
- From the section Business