Louise Palmer at computer screen
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Mother's sorrow at Facebook lockout

We know who owns the photos and messages that we store in photo albums and paper diaries, but what happens to content posted online when someone passes away?

New research by YouGov has revealed a startling lack of knowledge. 36% of people said they believed companies such as Facebook owned such content after death, while one in 20 thought next of kin inherited it and one in four (27%) said they did not know.

Louise Palmer's daughter Becky died of a brain tumour when she was just 19.

She had Becky's permission to log into her Facebook account and used it to exchange messages with Becky's friends both before and after her death.

One day she found the account had been locked. This is her story.

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