Can you trust your bank?
The Panorama team has gone undercover to test whether staff in our High Street banks have learnt the lessons from the financial penalties imposed for mis-selling insurance and investment products.
Financial journalist Penny Haslam meets savers who have lost out because they were persuaded to put their money into risky investments, and talks to former staff about the pressure they faced to sell.
Watch the full report on Monday 13 June on BBC One at 20.30BST
13 Jun 2011