Simon Calder
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Heathrow queues: 'A system simply not working'

The UK Border Force failed to meet its target at Heathrow Airport for processing most passengers from outside the EEC within 45 minutes in April, BAA has said.

The worst wait was on 30 April, when arrivals in Terminal 4 waited for three hours, according to the airport's owner.

The Independent's travel editor, Simon Calder, said that the figures painted a picture of "a system simply not working".

  • 03 May 2012
  • From the section UK