Woman entering insurance claim details into a computer
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Insurance fraud: Could claim form redesign encourage honesty?

The Association of British Insurers says fraud has topped £1 billion a year for the first time.

The industry body says there are now 2,390 fake or inflated claims made every week.

That costs the industry and honest policy holders some £90 million a month.

But a study by market survey company Consumer Intelligence has found that if insurance companies simply redesigned claim forms, they could dramatically cut fraud.

Philip Hampsheir reports.

  • 27 Jul 2013
  • From the section UK
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