Passengers wait on platform
Media playback is unsupported on your device
Video

Rail delays: 'Train staff need better information'

Only a third of rail passengers are happy with the way their train company deals with delays or cancellations, a survey has suggested.

The Passenger Focus survey found some rail customers saw Twitter as a better source of information than station staff.

The Office of Rail Regulation (ORR) said improvements had been made by rail companies, but more were needed.

Stephen Joseph, from the Campaign for Better Transport, said train companies needed to improve communications with staff on the ground - so that passengers could be better informed.

  • 23 Sep 2014
  • From the section UK
Go to next video: Most train users miss out on refunds