NatWest branch
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NatWest Bank apology over insulting voicemail message

A bank has apologised after a member of staff accidentally left an insulting message on a customer's voicemail.

Nathan Eames, 39, from Poole, in Dorset, was called by NatWest on 22 June after filling out a customer questionnaire.

The business specialist at the Salisbury branch left a message asking him to call back, but went on to refer to Mr Eames as a "knob" after thinking she had hung up.

The bank has apologised "unreservedly".

  • 02 Jul 2014
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