David Ward
Media playback is unsupported on your device
Video

London Bridge delays: Rail boss 'deeply regretful' about problems

The Network Rail boss in charge of the South East has admitted this week's overcrowding and delays at London Bridge Station have been "embarrassing".

Dave Ward, South East managing director for Network Rail, told BBC London's transport correspondent Tom Edwards: "We thought we would be presenting a new station and a new method of operation after several months of misery and that hasn't happened and I am deeply regretful for that."

Thousands of commuters have had their rush hour journeys disrupted unable to get through entrance gates and onto already delayed trains.

  • 07 Jan 2015
  • From the section London
Go to next video: London Bridge station to part-close