Eugene Maynard nurse and 111 phone operator
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How NHS London deals with winter pressure

Frontline NHS staff at 111 centres, GP clinics and pharmacies say they are facing unprecedented pressure.

Dr Tim Ladbrooke said: "The week before Christmas was 175% busier than any week we'd ever had before."

In the first of a series on London healthcare, BBC London political correspondent Karl Mercer speaks to those feeling the strain, including nurse Eugene Maynard; Andrew Rees, from the Liberty Road Practice; receptionist Lucy Dogley-Darani; and pharmacist Rubinder Authi.

  • 27 Jan 2015
  • From the section London
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