Theresa May
Media playback is unsupported on your device
Video

Home Secretary Theresa May: 'We'll look at passport issue'

The home secretary says the government is allocating extra resources to deal with passport applications, which she says are at a 12-year high.

Theresa May said more staff had been brought in and office hours extended but she "recognised people's concerns".

Go to next video: 'Sorry shambles from a sorry department'