Cynon Valley MP Ann Clwyd led the UK government inquiry
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Patients' concerns should not be brushed aside, says Ann Clwyd MP

The culture of delay and denial over NHS complaints in England must come to an end, a review of the system says.

The government-commissioned inquiry - led by Welsh Labour MP Ann Clwyd - said too many patients found the current approach unresponsive and confusing.

It said it was putting the health service on a year's notice to improve accountability and transparency.

Parliamentary correspondent David Cornock told BBC Wales Today's Jamie Owen the details.

NHS complaints revolution 'needed'

  • 28 Oct 2013
  • From the section Wales
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