Vale of Glamorgan council sorry for tenants' repair delays
Vale of Glamorgan Council has apologised after a series of failings left some tenants waiting weeks for essential repairs.
Internal reports criticise its building services team, including some staff working at "half the capacity of industry standards".
One pensioner says she was left without hot water for five weeks.
The council said it is making changes to ensure it delivers an "exemplary" service in the future.
Paul Martin reports.
19 Dec 2013
- From the section Wales