Ruth Lewis
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Widow's frustration at private health complaints' system

A widow has spoken about her frustration at the private healthcare complaints' procedure.

Ruth Lewis, from Llanelli, has been pursuing a complaint about the care her husband, Peter, 83, received at Spire Hospital, Cardiff.

He died in January 2011 following a knee replacement.

Currently, complaints over the private sector are referred to the provider themselves for internal investigation.

NHS patients are able to seek redress from the Public Services Ombudsman Wales.

Mrs Lewis' complaints with Spire are still ongoing.

Hospital director for Spire Nicola Amery said she has been in close contact with Mrs Lewis and her concerns were being investigated.

"Until this investigation is complete it would be inappropriate to comment further," she added.

  • 14 Aug 2014
  • From the section Wales