How to claim for mis-sold PPI
23 April 2012 Last updated at 10:33 BST
Over the last two years, banks and other UK lenders have been heavily fined for mis-selling Payment Protection Insurance (PPI).
On Monday, consumer group Which? and moneysavingexpert.com are meeting with the Government and the big banks urging for more clarity on how best to make a claim.
That is because although £1.9bn has been claimed - there is still £5bn that has not.
There are over 800 claims management companies offering to help people get their money back. However, it comes at a cost - with some of them are charging more than 25% of the compensation in fees.
Insolvency practitioner Bev Budsworth told the BBC that claims can be done by yourself for nothing.