PPI still dominates complaints, says ombudsman

Coins Hundreds of thousands of people are in the process of reclaiming money for mis-sold PPI policies

Complaints to the financial ombudsman dipped in April to June but were still dominated by claims of payment protection insurance (PPI) mis-selling, figures show.

Some 56% of new complaints during the quarter were about PPI.

The next biggest gripes were about current accounts and credit card accounts, but these accounted for just 6% of complaints each.

There were 57,790 complaints during the three months, the ombudsman said.

This was a lower than the previous three months, when there were 76,522 new cases, and the same period a year earlier, when there were 80,711 cases.

The ombudsman found in favour of the complainants in a half of all new cases in April to June.

Home loan gripes

The figures also included a rise in the number of complaints about mortgages.

Common concerns included customers having trouble meeting payments, including cases where charges had been added to the mortgage balance.

In light of the current economic climate, lenders are required to treat customers sympathetically and make "reasonable attempts" to agree a repayment plan.

This means a lender relies on customers communicating openly with them and providing information when it is requested, the ombudsman said.

More on This Story

The BBC is not responsible for the content of external Internet sites

More Business stories

RSS

Features & Analysis

  • Devi AsmadiredjaHermit queen

    The German woman who swapped home for a mountain cave


  • Gift, genericTaboo gifts

    Which presents can cause offence?


  • Women in shared roomCrowded house

    Five ways to survive sharing a bedroom with strangers


  • Part of a Thomas Greve picture of the liberation of BuchenwaldBearing witness

    How a young survivor's drawings helped bring the Holocaust to life


Elsewhere on the BBC

  • Older ladyAge of happiness

    A Russian photographer documents inspirational seniors who are refusing to grow old

Programmes

  • A computer generated model of a lift shaftClick Watch

    The future of elevator technology - lifts that can climb up to 1km in the air and even travel sideways

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.