Banks 'lost sight of the customer' - Barclays boss
5 October 2012 Last updated at 11:15 BST
Barclays chief executive Antony Jenkins has said banks must become "socially useful" if they are to rebuild trust.
Mr Jenkins took over from Bob Diamond, who resigned in the wake of the Libor rate-fixing scandal.
"Banking does have a lot to do to rebuild trust and integrity and I'd also say that it's vital that that happens," he told the BBC.