Couple's £163,000 mobile phone bill shock
22 May 2013 Last updated at 21:21 BST
An electrician and his wife had a shock when they received a mobile phone bill for £163,000, then fought for months to have the debt cleared.
For 15 years, Alan and Carolyn Mazkouri, from Swansea, had a business deal with Orange for 10 phones.
They told the BBC's Watchdog programme that they normally had a bill for £300 a month, before the shock demand came in September.
Orange has now apologised and promised a refund and a gesture of goodwill.
BBC Watchdog investigated.