Families and lawmakers demand answers from GM's Mary Barra
2 April 2014 Last updated at 02:23 BST
The chief executive of General Motors Mary Barra faced harsh questioning from US lawmakers, who demanded to know why GM had waited nearly ten years to issue a recall on cars with faulty ignition switches.
Lawmakers said it would have cost GM just $2 to replace the switch.
Ms Barra has apologised for the switch fault, which has been linked to at least a dozen deaths in road crashes.
But family members protesting outside the hearing demanded more than an apology: they said they wanted accountability, and GM to pay.
Michelle Fleury reports.