Media playback is unsupported on your device

Gatwick Airport to bring in more baggage handlers

31 July 2014 Last updated at 16:39 BST

Gatwick Airport is bringing in extra staff of its own to handle baggage following chaotic scenes last weekend, when passengers were left waiting for up to three hours for luggage.

Gatwick said baggage handler Swissport was failing to meet its service standards - Head of Engineering Dawn Elson told the BBC's Richard Westcott that people should not wait more than 55 minutes: "If there is something that goes awry and Swissport are not able to step in... We will do everything we can to help and meet passengers' expectations."