Media playback is unsupported on your device

Gatwick Airport to bring in more baggage handlers

31 July 2014 Last updated at 16:39 BST

Gatwick Airport is bringing in extra staff of its own to handle baggage following chaotic scenes last weekend, when passengers were left waiting for up to three hours for luggage.

Gatwick said baggage handler Swissport was failing to meet its service standards - Head of Engineering Dawn Elson told the BBC's Richard Westcott that people should not wait more than 55 minutes: "If there is something that goes awry and Swissport are not able to step in... We will do everything we can to help and meet passengers' expectations."

Most watched

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.