Business

Small business commissioner to target late payments

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Media captionJoe Lynam reports on the plans for a new small business commissioner

A small business commissioner will help firms tackle the issue of the billions of pounds in late payments for goods and services, under government plans.

It estimates small firms are owed £26bn in late payments - and chasing debts costs them millions of pounds more.

Business minister Anna Soubry said the role would tackle the power "imbalance" between small and large UK businesses.

The Federation of Small Businesses welcomed the move but said it must be properly funded and be high profile.

Plans for a new small business conciliation service to help settle disputes - specifically over late payment - were announced in the Queen's Speech.

The service aims to handle problems without the need for court action.

'Culture change'

As part of the new Enterprise Bill, the government also wants to create a commissioner role to deal with outstanding payments and supply-chain bullying, where suppliers are forced to cut their prices in order to retain the custom of much bigger firms.

It said the commissioner would:

  • Be a point of first contact for small businesses and provide advice and support on how to avoid disputes and how to resolve them
  • Offer access to mediation services to sort out issues quickly and affordably, "at a fraction of the cost of going to court"
  • Investigate complaints over unfair business practices and regularly report its findings

Paul Manning, who owns a medium-sized print business in London, said he was often at the mercy of larger firms who deliberately paid late.

"The culture from small to large businesses is that to delay, ignore, query and drag out paying is ok as everyone does it," he said.

Damian Gauntlett, a small business owner from Taunton, Somerset, said cash flow problems caused by large organisations had at times made it difficult to keep his business afloat.

''They are not interested in negotiating more mutually acceptable terms," he said.

''It is simply all about them. This didn't use to happen five years ago."


Analysis: Joe Lynam, Business correspondent

The horror stories of small firms being bullied - almost out of existence - by their much bigger customers has prompted the creation of a Small Business Commissioner.

60 days payment terms are increasingly the norm and some big companies (including the brewer AB InBev) ask for four months credit from some UK suppliers.

This poses very real issues for small and medium sized enterprises (SMEs). Not only are they afraid to complain, lest they lose the custom entirely, but it also ruins their cash flow and costs them time and money chasing big debtors.

On top of that banks won't provide overdrafts to small firms for large amounts of outstanding payments beyond two months.

The government knows there is an issue but is reluctant to legislate to force firms to pay their bills on time. It can only order its own civil servants to pay suppliers within 30 days.

The compromise is to give SMEs a champion. But that champion needs teeth, resources and credibility.


In a consultation published online, Ms Soubry said small firms were responsible for 48% of UK private sector employment and were vital to economic growth.

She said she wanted the commissioner to bring about a "long-lasting culture change", helping to settle disputes quickly and cheaply.

A similar role in Australia was having a real impact, she said, adding she hoped for the same "effective and fair solution here".

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Media captionBusiness minister Anna Soubry said the role would help create a "fair playing field"

The consultation cited data suggesting more than half of cases handled by Victoria's small business commissioner were successfully resolved, at 30% or less of the cost of taking legal action.

More than half of complaints were resolved within one week, and 80% within 12 weeks.

'Limits growth'

Ms Soubry said the culture of late payments to small firms was "simply unacceptable".

"It limits their growth and productivity, and can put an otherwise successful business at risk," she said.

"The small business commissioner will tackle the imbalance of bargaining power between small suppliers and large customers, and encourage them to get round the table."

Ministers also called on businesses of all sizes to share their experiences with late payments and asked for their views on its proposals.

The Federation of Small Businesses, which represents small and medium-sized businesses and has more than 200,000 members, carried out a survey of members last year that suggested 51% had experienced late payment in the previous 12 months.

The federation said the move was encouraging but a culture of late payments had developed at board level in big companies.

It also said the new commissioner should have the power to refer large debtors to the Competition and Markets Authority.

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