Cannes concierge: The secrets of looking after the stars
23 May 2014 Last updated at 00:41 BST
Roger Bastoni is Head of Concierge at the five-star Hotel Majestic Barriere in Cannes.
He has been a concierge for more than 40 years and both of his sons have followed in his footsteps.
But what is it like when the famous Cannes film festival comes into town and the hotel fills up with Hollywood royalty?
BBC News went to find out.
Video journalist: Rubika Shah
Interviewer/Producer: Ed Gibbs
Real Time is a series for the BBC News website in which ordinary people tell their own extraordinary stories.