Sky customers complain after Yahoo email switch

Sky button Sky customers have vented their feelings on the company's support forums

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Many UK customers of Sky are being deluged with thousands of old and deleted messages as the company switches email providers.

In recent weeks Sky has stopped using Google to provide email services in favour of Yahoo.

But the change has caused trouble as many customers are reporting that formerly deleted messages have been delivered again and again.

Some have spent hours clearing the messages out of overflowing inboxes.

Discussion forums on Sky's support site have been filling up with messages from disgruntled customers complaining about the switch. The company, which has more than four million UK broadband customers, changed from Google to Yahoo this week.

The switch has seemingly resurrected many messages users formerly deleted with some reporting that they had to go through thousands of messages before deleting them for a second time. Some unlucky customers had to suffer thousands of deleted messages being re-delivered several times.

Many others said the switch had wiped out email settings, deleted aliases and re-set filters. Customers called on Sky to do a better job of responding to complaints and explaining why old messages were turning up.

On its support site, Sky acknowledged the problems the changeover had caused.

It said it was aware of the issue and had "an ongoing investigation and are working to resolve it". It pledged to provide an update late on 5 April about its efforts to fix the problem.

It said the problem emerged during migration as it was copying all customer emails to Yahoo's mail servers. The issue should recede as mail services were synchronised, it said.

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