and the business of charity

Runners taking part in the London Marathon

Sunday must have been one of the biggest days for charity fundraising the UK has seen.

Over the course of its history, the London Marathon has seen more than half a billion pounds raised for charity and most of this year's 37,000 runners were raising healthy sums for their chosen causes.

Many will have used web-based donation services like JustGiving and Virgin Money Giving, which are making an ever greater contribution to fundraising. But a London technology start-up called says it has a plan to make the whole process even more efficient. has what looks at first a very simple, indeed unbelievable, pitch: it will pass on 100% of the money you raise in donations and Gift Aid to your chosen cause.

In that, it contrasts its approach with that of other services, notably JustGiving, which has most of the online giving market. It takes a 6.3% cut - 5% from the donation plus a share of the Gift Aid and credit card fees.

Matthias Metternich Metternich wants to offer charities more than a means of collecting cash

JustGiving is a business with staff to employ and investors to keep happy, and it has done a good job for charities by promoting the idea of online giving. Whether its profit margins are too high is a matter for debate - though it should be said that profits were actually down last year.

So how can afford to charge nothing? After all, it isn't a charity. In fact, it is a well-funded start-up backed by some very savvy investors including Index Ventures and Greylock Partners.

When I met one of the co-founders, Matthias Metternich, he was keen to stress that the company was about far more than delivering a more efficient payments system. "It's about charitable identity," he explained. "It's about what does it mean to be a charitable person." aims to deliver a range of web services to three groups - charities, businesses looking to expand their philanthropic activities, and ordinary individuals involved in fundraising. It plans a "freemium" model. Charities will get something for nothing but will then pay for more sophisticated services.

I was sceptical about how big the market for this idea was but Metternich told me there was a huge number of smaller charities without any idea of how to build an online presence. "They're asking things like how do we process payments online, how do we build a community, how do we handle social media?"

Overall, the charity sector raised £58bn last year but smaller charities were caught in a cycle where they raised money one year, then spent a lot of it on attracting donors to keep them going the following year. "Small charities have never had access to the kind of technology they need to make the process more efficient," he explained.

It is clear that the charity sector is ripe for a digital revolution. A study last year found that while 50% of people in the UK now shop online, only 2% were donating on the web, and the levels of investment by charities in their web operations were tiny. is part of a wider movement in the UK's tech community to change this. But it faces two big challenges - the dominant position of JustGiving as the recognised brand for online fundraising, and the inertia of the charity sector. Change comes slowly in the charity sector, so the investors backing may need to be patient.

Rory Cellan-Jones Article written by Rory Cellan-Jones Rory Cellan-Jones Technology correspondent

Zuckerberg - the unasked questions

Mark Zuckerberg's appearance at the Mobile World Congress was a missed opportunity.

Read full article

More on This Story

More from Rory

Related Stories


This entry is now closed for comments

Jump to comments pagination
  • rate this

    Comment number 130.

    Apparently JustGiving has turned over more than £1Billion according to this: , 6.3% of that is a huge amount of income considering they are meant to be "helping charities", I understand they are a business, but 6.3% is a lot in my opinion!

  • rate this

    Comment number 129.

    BT launched MyDonate with the 100% to charity model 2 years ago. Every penny goes to charity & online donating makes claiming GiftAid easier; £10 donation on MyDonate raises £12.35. To date the system has taken over £25m has been raised & as an example Childreach International saved £100k which it’s ploughed back into charitable work. There’s always more to do so good luck

  • rate this

    Comment number 128.

    @Puss - comment 105. What kind of salary are you expecting charity workers to get? (They're already paid well below their equivalents in the private sector). In order to keep highly skilled, dedicated and professional workers who can ensure charities are run effectively, pay must be reasonable. It is entirely unrealistic to expect all donations to big charity to go to project work!

  • rate this

    Comment number 127.


    Perhaps a difficult one for me in as much as I did want a say or two on the topic!

    I don't fall into the "Rory is biased" camp as I think as a major co, his inclusions of Apple are justified.

    I do however wish the focus was more on technology. Personal interest wise, I'd like to see more "how you can do/adapt tech for yourself" and encouragement of learning.

  • rate this

    Comment number 126.

    What has his article to do with technology? When will the BBC replace their "tech correspondent" with somebody who has some understanding of the subject, who does not have an "everything apple is good" approach and can write interesting and informative articles about TECHNOLOGY!


Comments 5 of 130


Features & Analysis

BBC Future

(US Navy)

The world’s noisiest spy plane

The Soviet giant that still soldiers on


  • Kinetic sculpture violinClick Watch

    The "kinetic sculpture" that can replicate digital files and play them on a violin

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.