Yahoo Mail 'being restored' following service problems

Yahoo logo Yahoo's redesign of its mail service has not gone down well with users

Related Stories

Some Yahoo Mail users have not been able to access their email since Monday following a service failure blamed on a hardware problem in one of its data centres.

The firm said that most accounts were now restored but warned of a backlog of emails still to be delivered.

Yahoo revamped its mail service in October, with the changes angering some users.

Since then it has had a series of problems with the service.

The latest of these began on Monday.

The firm has sent a series of apologies and updates on its Facebook and Twitter pages.

"We're very sorry for recent difficulties with Yahoo Mail, said Jeffrey Bonforte, senior vice president of communication products.

"The issue has been harder to fix than we originally expected."

An update from 07:15 GMT (23.15 PST) said that most affected accounts had been restored but that there was a backlog.

"The affected servers have been up and running for over six hours and we've already delivered over 30% of messages sent during the outage. We expect all emails to be delivered by tomorrow afternoon."

Some users claimed that issues with the service spanned back at least two and a half weeks.

Angry users

Yahoo Mail has had something of a rollercoaster ride since it was redesigned in October.

Thousands of users complained at the removal of key functions and others reported technical problems.

These includes the removal of tabs, meaning users could not organise their inboxes. Other complained about the placing of the delete button next to the sender name and no longer having new emails in bold. Some reported that emails were disappearing from their folder after sending.

Then a leaked email from Mr Bonforte revealed that only a quarter of Yahoo employees had switched from Microsoft Outlook to the new-look Yahoo Mail, despite edicts from the management team to do so.

"It's time for the remaining 75% to make the switch," he urged.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Technology stories


Features & Analysis

  • Signposts showing the US and UK flagsAn ocean apart

    How British misunderstanding of the US is growing

  • Before and after shotsPerfect body

    Just how reliable are 'before and after' photos?

  • Hillary Clinton frowns.Something to hide?

    Hillary's private emails threaten her air of inevitability

  • Mukesh SinghNo remorse

    Delhi bus rapist says victim shouldn't have fought back

BBC Future

(US Navy)

The world’s noisiest spy plane

The Soviet giant that still soldiers on


  • Former al-Qaeda double agent Aimen DeanHARDtalk Watch

    Islamic State is about revenge says former al-Qaeda member turned spy Aimen Dean

Try our new site and tell us what you think. Learn more
Take me there

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.