Technology

Emergency repairs for cracked phones

A phone being repaired Image copyright iCracked
Image caption Needing a phone fixed quickly was not a "First-World problem", iCracked said

A US firm is launching an emergency repair service for broken or damaged smartphones in the UK.

Increasingly services are springing up offering quick fixes for the annoyance of cracked screens or broken home buttons.

New entrant, iCracked, is hoping its model of sending technicians to customers, sometimes within an hour, will help it win market share.

But critics questioned what impact it would have.

The firm already operates in 250 US cities and as the name suggests, focuses mainly on iOS devices but also repairs some Samsung models.

The prices it will charge for fixing devices will vary but will average about £57, according to the firm.

"For most people, their phone is an extension of themselves, so when it breaks it can have a huge impact on the way they go about their everyday lives," said founder A J Forsythe.

The firm began life in 2010 at a US university where Mr Forsythe was a student.

Image copyright iCracked
Image caption Nightmare! As phone screen sizes increase, so too do the chances of cracks

"I started handing out flyers around campus and people would call me and I'd fix their device," he told the BBC.

Growth came fast and the firm now employs 1,000 technicians across the US.

Its UK launch will initially be focused in London with 30 technicians which it hopes to expand to 100 next year.

Customers can call out a fixer either via the iCracked website or its app. They then arrange a time for them to come to their home, office or local coffee shop to repair the device.

There is a burgeoning industry springing up around smartphone repairs. High street shops offer drop-in services where they can repair phones or tablets in a matter of hours, often more cheaply than iCracked.

'First-World problem'

Websites such as Quick Fix Mobile also offer repairs within 24 hours, with prices averaging £30 - £50 for a broken screen.

Marketing manager Sean Barber was dismissive of iCracked.

Image copyright Getty Images
Image caption Most manufacturers advise taking broken phones directly to them, to ensure the best quality repair

"I'm not sure why these big companies come from the US and make such big news. There are already plenty of others in the UK already offering this service."

He compared iCracked's launch with that of Uber, the lift-sharing service which has proved controversial to the taxi industry.

"I don't think iCracked is going to disrupt the market like Uber did. You still have to book an appointment with a technician and in that time, a customer could have come to a service like ours and had it fixed," he said.

Mr Forsythe admitted that some may question the need for an emergency service for iPhones, but said that demand was there.

"We're seeing hundreds of requests each day and we are expecting London to be one of our busiest cities.

"I wouldn't say that it is limited to a First World problem."

Apple did not wish to comment on the service but on its website it advises customers to contact their carrier or Apple to arrange service for damaged devices. Users can also take broken phones into stores.

There is also a growing trend for do-it-yourself services such as the Restart Project - which gives amateurs advice on how to extend the life of their gadgets.

Related Topics

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites