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PPI boosts financial services complaints

Arnie Schwarzenegger featured in an FCA campaign to encourage PPI claims

Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to the Financial Conduct Authority (FCA).

People made 3.76 million complaints in the second half of 2017, an increase of 427,032 on the first half of the year.

Complaints about PPI rose by 40% to 1.55 million, the highest level of complaints about PPI for more than four years, the FCA added.

It has set a deadline of 29 August, 2019 for the final PPI claims to be made.

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