TripAdvisor ruined our business, say B&B owners
11 January 2012 Last updated at 07:24 GMT
TripAdvisor, the website that allows travellers to post reviews of hotels and guest houses, has become one of the most widely used travel sites in the world.
For many, it has helped promote their business and encourage bookings. But others say it has had a detrimental effect on their lives.
Tim Muffett meets the owners of two businesses in Hastings, East Sussex.
An interview with TripAdvisor's founder and chief executive, Steve Kaufer, follows afterwards.