London Midland train delays reach record high

Passengers at New Street Station Only 49% of passengers said they were satisfied with London Midland's handling of delays

Related Stories

Rail passengers have suffered poor punctuality on a record number of their trains since November, according to figures from London Midland.

The past two months have been the worst since published records began, more than four years ago.

Some 40% of Birmingham commuter trains were delayed by over five minutes from mid-November to mid-December, improving slightly to 31% by early January.

The national average for the same period is 19% and 18% respectively.

BBC Local Live

BBC Local Live

Between mid-November and early January, 65% of London Midland trains reached London Euston within five minutes of their scheduled arrival, against a national average of 82%.

The company blamed "higher than usual" staff sickness and infrastructure problems, including signalling, electrical and track faults.

Other delays were caused by flooding, a lorry hitting a bridge and a fatality.

It added: "Customers who have been delayed by 30 minutes or more can claim compensation through the Delay Repay scheme."

The National Passenger Survey shows customer satisfaction at its lowest (49% satisfied) with London Midland's handling of delays.

In mid-December the government told London Midland to offer a £7m passenger compensation package, including free travel for season ticket holders.

Two weeks ago managing director Patrick Verwer said he was "embarrassed" by the company's performance between October and the end of December 2012.

The company has yet to comment on the figures.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More England stories

RSS

Features & Analysis

Elsewhere on the BBC

  • ITChild's play

    It's never been easier for small businesses to get their message out to the world

Programmes

  • Joe Ierardi playing a pianoClick Watch

    Meet the man trying to create the perfect digital piano - but is it as good as the real thing?

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.