Birmingham & Black Country

Probe after Smiths Wood flats lose heating on Christmas Day

Bedford House Image copyright Google Maps
Image caption People living in Bedford House in Sanda Croft, Smiths Wood, said they did not have their heating restored until Monday

An investigation has begun after some council residents were left without heating and hot water on Christmas Day.

People in Bedford House in Smiths Wood, Solihull, said they had to use electric heaters or leave their homes.

One resident said the problems were not resolved until Monday and told BBC WM they deserved compensation.

Solihull Community Housing said residents in about 18 of the 58 flats were affected after a temporary heating system failed over Christmas.

A spokesman said a temporary boiler had been installed close to the building as part of work to replace "old, inefficient storage heaters" with biomass heating at 21 high-rise buildings it looks after in Solihull.

The new radiators are connected to the temporary boiler until the biomass boiler is fully working.

Solihull Community House said the heating and hot water was now fully operational and apologised to those affected.

"A full investigation with British Gas and their response contractor is under way to establish the cause of the problem," the spokesman added.

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