Bristol care home Leonard Elms gets warning to improve

A care home in Bristol has been issued with a formal warning to improve its services.

The Care Quality Commission (CQC) issued the warning to the Leonard Elms Care Home in Congresbury and said it must make urgent improvements.

The warning follows an unannounced visit by inspectors in September which found it did not react to changes in residents' needs or follow care plans.

The CQC said its warning was a "clear and public message".

The owner of the care home, Paul Bliss, said he was confident the improvements would be achieved.

In August the CQC reported that the home was unsatisfactory and "failing to meet six of the essential standards of quality and safety".

Vital information

Another inspection in September found that two of the standards had not improved which warranted further action.

Its inspectors found the home failed to ensure that changes in residents' needs were identified after they had lost weight or suffered falls and actions were not in place to prevent further harm or risk.

It was also found that residents' needs were not always documented in care plans and where care plans were in place, staff did not follow them.

Ian Biggs, from the CQC, said: "The information contained in people's individual care plans and records is vital if providers are going to ensure that people get the care and treatment that they need."

The CQC said inspectors would return to the care home and if the required progress had not been made "we won't hesitate to use our legal powers to protect the people who live there".

Mr Bliss, said: "We are aware of what we have to do, we are working closely with the local authority and the CQC and all required action will be implemented within the revised agreed timescales."

He said he had "underestimated" the work that needed to be carried out following the August inspection, but a revised plan was in place and he was "very confident" the improvements would be achieved.

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