Brislington 904 service park-and-ride improvements planned
New boarding arrangements are to be used in an attempt to improve the punctuality of the return leg of one of Bristol's park-and-ride services.
The 904 service run from Brislington has been operated by CT Plus since 5 September and uses bendy buses rather than double-deckers.
Passenger Jacqui Way said her early morning journey was fine but the return service was "diabolical".
A CT Plus spokesman said some services had been affected by road works.
"We are attempting to address this with the [city] council and one of the things we are doing is to introduce new boarding arrangements and ticketing."
Under the new arrangements, which come into force on 3 November, multi-journey tickets will change from 10 or 20 single journey tickets to five or 10 return journeys with tear-off strips to save drivers from having to punch them.
After 11:00 GMT passengers joining the bus at either Cabot Circus, The Haymarket or The Centre will be able to get on to the bus using any of its three doors without showing their ticket to the driver.
CT Plus said the move would "dramatically speed-up" boarding times.
Mrs Way, who lives in Whitchurch and works at the Bristol Royal Infirmary, said she caught the first bus out of Brislington.
"That's not a problem but on the way home I try to catch the ten-to-four bus," she said.
"It never turns up and sometimes I have to wait more than 45 minutes for the next bus.
"That's not a service as far as I'm concerned. It's just diabolical," she added.
The 904 service is operated by CT Plus on behalf of Bristol City Council.