Bristol hospital patient-booking system sees 'improvements'

Exterior of building
Image caption The new booking system affected hospitals such as Southmead and Frenchay

A hospital patient-booking system, which had led to patients being given "non-existent" appointments, has seen "huge improvements".

The new system was rolled out at North Bristol NHS Trust, which operates both Southmead and Frenchay hospitals.

Hospital bosses had emailed staff and warned they should be "vigilant" to check lists were "completely accurate".

The trust said 99% of the appointment systems had been rebuilt with others to following in the "coming days".

The issue surrounded the migration of data from the old computer system, which had not happened as planned.

Dr Chris Burton, the trust's medical director, said: "Our priority is always patient safety and we are clear that this has not been compromised.

"These issues have caused disruption and frustration for our patients and our staff and we recognise that this has not delivered the level of service that we expect, and the public expect, from us.

"We apologise wholeheartedly for that.

"Our Information Management and Technology Team have been working very hard to rectify these problems as quickly as possible and we have seen huge improvements."

The trust's two minor injury units, emergency department, theatres and maternity unit are currently using the new system.

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