Cornwall care agency staff 'insufficiently trained'

Staff at a Cornish care agency were found to be insufficiently trained to look after patients, the Care Quality Commission (CQC) has revealed.

Redruth-based Polsloe Community Care has been given a formal warning following an inspection in October.

Officers said staff arrived late for care appointments and the training was insufficient and of poor quality.

The CQC said legal action would be taken if improvements were not made. The agency disputes the claims.

Company director and registered manager Mary Butland said: "Our staff are trained and they've done all the necessary training.

"I have lots of comments and claims from our clients who would dispute what the report says."

Investigators from the CQC had looked at the agency in February and reported concerns about time keeping by staff, it said.

The commission added, that in October, inspectors had spoken to people who used the service, inspected employee files and talked to the manager and owner of the service.

Inspectors said it was clear staff were continuing to arrive up to two hours late for care appointments and they were being provided with insufficient and poor quality training.

This prevented them from safely carrying out their duties, they added.

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