Libraries phase out paper reminders in Cumbria

Electronic reminders on overdue library items in Cumbria are to replace reminders by letter, it has emerged.

Cumbria County Council said library users would now receive reminders by mobile phone text or e-mail.

The only notification that will now be sent by post is a bill for a non-returned item seven weeks after its scheduled return date.

Cumbria County Council said the new system was more "environmentally-friendly, cost-effective and speedy."

Customers can receive an e-mail alert three days before items are due for return, followed by another alert either by text or e-mail, depending on customer choice, when items are seven days overdue.

'Save money'

Library customers are being asked to check that their contact details are up to date when they visit the library, or can let the library service know by e-mail.

Also, all six of the county's main libraries will soon be able to accept debit and credit card payments for most services, the council said.

Councillor Gary Strong, Cumbria County Council's cabinet member responsible for libraries, said: "Modern libraries need to use modern technology for the maximum benefits.

"By phasing out paper reminders we will be more environmentally-friendly and will save money on paper, printing and postage.

"It makes good business sense and good eco sense too."

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