Cumbria Police urge callers to use non-emergency number

Callers who want to contact Cumbria Police for non-urgent matters are being urged to use a new number rather than the 999 service.

The 101 non-emergency number was launched in the county in December and the force said it was pleased with the initial use.

However, police said there was an increase in non-emergency calls to the 999 number over the new year period.

They said they wanted to remind people to only call 999 in emergencies.

Cumbria Police said about 25% of the non-emergency calls it received had been via the 101 number since the launch.

Ch Insp Dawn Allen, from the force's communication centre, said the initial use of the 101 number was positive and she believed it would increase in the coming months.

She said: "101 is a easy number to remember for non-emergency calls and unfortunately over the new year period we did see an increase in the number of non-emergency calls being made to the 999 number.

"I would like to remind people 999 should only be used in cases of emergency, all other calls and inquiries should be made to the 101 where communications staff will be able to help you."

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites