Devon

Five-week wait to repair Plymouth water leak criticised

People living in a Plymouth street have criticised South West Water for having to wait five weeks for a leak in their road to be repaired.

Residents said the leak in Great Berry Road in the Crownhill area of the city to "a stream" running down the road.

South West Water said leaks were prioritised and the problem was given a low priority.

It repaired the Great Berry Road leak on Monday.

It added that 20% of all of its repairs to leaks were carried out in the Plymouth area.

One resident, Nick, who did not want to give his surname, said: "We rang them up on a Saturday, a chap came out about a week later and said it needed fixing.

"That repair was due to be done on a Thursday, but that was cancelled until later.

"I rang up and they said that it was cancelled, but nobody notified us."

The company's website said it aimed to repair "significant leaks" within three days.

The firm serves people in Cornwall, Devon and parts of Somerset and Dorset.

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